Question 1

What’s your refund or replacement policy?

Accepted Answer

We offer a 24-hour delivery guarantee. If your flowers arrive damaged or not as expected, contact us within 2 days. We'll make it right with a remake or store credit.

🔁 Learn more: What Our 24-Hour Guarantee Covers(https://www.scentamentsdesignsflowershop.com/post/what-our-24-hour-guarantee-covers)

We want you and your recipient to feel seen, honored, and cared for.

Question 2

What’s the official website for Scentaments Designs?

Accepted Answer

We operate two active websites:
 • 🌿 scentamentsdesignsflowershop.com(https://www.scentamentsdesignsflowershop.com/) — our main site with updated classes, gift add-ons, grief collections(), and blog content().
 • 🌸 scentamentsflowersandgifts.com(https://www.scentamentsflowersandgifts.com/) — our platform partnership site, still connected to our team, delivery process, and real-time inventory.

💡 Learn more about our story:

Why We Kept Both Websites (Legacy vs. Modern) (https://www.scentamentsdesignsflowershop.com/post/why-we-kept-two-websites-as-a-floral-house-legacy-vs-modern)→(https://www.scentamentsdesignsflowershop.com/post/why-we-kept-two-websites-as-a-floral-house-legacy-vs-modern)

Question 3

What’s your current phone number?

Accepted Answer

Our current phone number is: 📱 (615) 601-2686

For email support: hello@scentamentsdesignsflowershop.com
() For delivery or order follow-up: Contact Form Here()

📣 Want to text us instead? We're adding SMS Concierge Support soon! Stay updated via our newsletter().

Question 4

Are you a real flower shop or just an online seller?

Accepted Answer

We are proudly a real, local flower shop based in Goodlettsville, Tennessee. We’re not a wire service, order collector, or call center.

Every product is created in-house, hand-delivered with care, and made with the intention of arranging a moment, and a memory being kept.

🌟 Proof we're real:
 • Watch our studio in action →(https://www.instagram.com/reel/yourstudiofootage)
 • See our events + community partnerships →()
 • Read our founder’s legacy mission →()

Question 5

How does flower delivery work?

Accepted Answer

We offer local, hand delivery across Goodlettsville, TN and nearby areas.

✅ Every delivery includes:
 • Arrangements prepped in water
 • Door drop-off if no one is home
 • Photo confirmations available by request
 • A text or call to the recipient when delivery is made

📦 Learn more:
How Our Local Delivery Protects the Flowers You Send(https://www.scentamentsdesignsflowershop.com/post/how-our-local-delivery-protects-the-flowers-you-send)

🕓 We recommend ordering 24–48 hours ahead—especially for weekends, grief orders, or event work.

📍 See our Service Area & Delivery Map()

Question 6

Can I add a keepsake, letter, or legacy gift to my order?

Accepted Answer

Yes! We specialize in this. You can add:
 • ✍️ Legacy Letter Kit ()– for birthdays, goodbyes, or “just because”
 • 🪙 Keepsake Coins (valued at $1000 in meaning)()
 • 📜 Grief Affirmation Cards()
 • 🕯️ Floral Spa Add-ons() like candles, oils, and calming kits

Read: Elegant Keepsake Gifts Under $25(https://www.scentamentsdesignsflowershop.com/post/elegant-keepsake-gifts-under-25)

Question 7

Do you offer classes or events?

Accepted Answer

Yes! We host flower-based classes and grief-friendly community events like:
 • Floral Arrangement Classes()
 • Keepsake Box Workshops()
 • Legacy Letter Circles()

Want a private class for a church, group, or office? Get in touch here()

WELCOME TO SCENTAMENTS DESIGNS

VALENTINE'S DAY SPECIALS

10% OFF

10% OFF

FEATURED COLLECTION

Find out how our story really started and see the behind the scenes.

Our Funeral & Sympathy Collection

Our Basket Collection

JOIN US ON INSTAGRAM

JOIN US!

WELCOME TO SCENTAMENTS DESIGNS

VALENTINE'S DAY SPECIALS

10% OFF

10% OFF

FEATURED COLLECTION

Find out how our story really started and see the behind the scenes.

Our Funeral & Sympathy Collection

Our Basket Collection

JOIN US ON INSTAGRAM

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JOIN US!