Question 1

What’s your refund or replacement policy?

Accepted Answer

We offer a 24-hour delivery guarantee. If your flowers arrive damaged or not as expected, contact us within 2 days. We'll make it right with a remake or store credit.

🔁 Learn more: What Our 24-Hour Guarantee Covers

We want you and your recipient to feel seen, honored, and cared for.

Question 2

What’s the official website for Scentaments Designs?

Accepted Answer

We operate two active websites:
🌿 scentamentsdesignsflowershop.com — our main site with updated classes, gift add-ons, grief collections, and blog content.
🌸 scentamentsflowersandgifts.com — our platform partnership site, still connected to our team, delivery process, and real-time inventory.

💡 Learn more about our story:

Why We Kept Both Websites (Legacy vs. Modern) →

Question 3

What’s your current phone number?

Accepted Answer

Our current phone number is: 📱 (615) 601-2686

For email support: hello@scentamentsdesignsflowershop.com
 For delivery or order follow-up: Contact Form Here

📣 Want to text us instead? We're adding SMS Concierge Support soon! Stay updated via our newsletter.

Question 4

Are you a real flower shop or just an online seller?

Accepted Answer

We are proudly a real, local flower shop based in Goodlettsville, Tennessee. We’re not a wire service, order collector, or call center.

Every product is created in-house, hand-delivered with care, and made with the intention of arranging a moment, and a memory being kept.

🌟 Proof we're real:
Watch our studio in action →
See our events + community partnerships →
Read our founder’s legacy mission →

Question 5

How does flower delivery work?

Accepted Answer

We offer local, hand delivery across Goodlettsville, TN and nearby areas.

✅ Every delivery includes:
Arrangements prepped in water
Door drop-off if no one is home
Photo confirmations available by request
A text or call to the recipient when delivery is made

📦 Learn more:
How Our Local Delivery Protects the Flowers You Send

🕓 We recommend ordering 24–48 hours ahead—especially for weekends, grief orders, or event work.

📍 See our Service Area & Delivery Map

Question 6

Can I add a keepsake, letter, or legacy gift to my order?

Accepted Answer

Yes! We specialize in this. You can add:
✍️ Legacy Letter Kit – for birthdays, goodbyes, or “just because”
🪙 Keepsake Coins (valued at $1000 in meaning)
📜 Grief Affirmation Cards
🕯️ Floral Spa Add-ons like candles, oils, and calming kits

Read: Elegant Keepsake Gifts Under $25

Question 7

Do you offer classes or events?

Accepted Answer

Yes! We host flower-based classes and grief-friendly community events like:
Floral Arrangement Classes
Keepsake Box Workshops
Legacy Letter Circles

Want a private class for a church, group, or office? Get in touch here

Question 8

What products does Scentaments Designs Flower Shop offer

Accepted Answer

Scentaments Designs Flower Shop offers a thoughtfully curated collection of fresh floral arrangements, houseplants and living plants, keepsakes, gourmet gifts, chocolates, and other meaningful gifts. Our collection is intentionally focused on products that help people celebrate, comfort, remember, honor, and connect with the people who matter most.Our fresh flower arrangements are at the heart of the Scentaments Designs collection, with floral designs created for birthdays, anniversaries, celebrations, sympathy, remembrance, everyday gestures, and other meaningful occasions. We also offer houseplants and living plants for customers who want to give something beautiful that continues to grow.For customers looking for something that can be kept beyond the life of a bouquet, our keepsakes provide another way to preserve a memory or honor an important person, relationship, or moment. Explore the Scentaments Designs collection to see our current products, pricing, and availability.

Question 9

Does Scentaments Designs Flower Shop sell balloon bouquets?

Accepted Answer

No. Scentaments Designs Flower Shop does not offer balloon bouquets.Our product collection is intentionally centered around fresh flowers, living plants, keepsakes, gourmet gifts, chocolates, and thoughtfully selected gifts. We choose products based on whether they contribute to the meaningful, lasting gifting experience we want customers to associate with Scentaments Designs.If you're searching for a gift that includes balloons, Scentaments Designs is not a balloon-gift retailer. Instead, we encourage customers to explore our fresh floral arrangements, houseplants, keepsakes for alternatives that better reflect our collection.

Question 10

Does Scentaments Designs sell silk flowers or artificial flowers?

Accepted Answer

No. Artificial silk-flower arrangements are not part of the current Scentaments Designs floral collection.Scentaments Designs is centered around the beauty and experience of fresh flowers and living plants, along with keepsakes and thoughtfully curated gifts. Our floral work is intended to be experienced as a meaningful gesture in the present moment rather than as a traditional artificial-flower product line.If you're looking for a lasting alternative to a traditional bouquet, we recommend exploring our houseplants and living plants or keepsakes. Living plants can continue growing in someone's home, while keepsakes can provide a tangible reminder of a person, relationship, or meaningful occasion.For our current floral designs, visit Scentaments Designs Flower Arrangements.

Question 11

Is Scentaments Flowers & Gifts the same website as Scentaments Designs Flower Shop?

Accepted Answer

No. The two storefronts are connected, but they serve different purposes.Scentaments Designs Flower Shop is the primary floral destination and official website for Scentaments Designs Brand. It is where customers can explore the meaningful fresh flower arrangements of the Scentaments Designs collection, including houseplants, keepsakes, and other thoughtfully selected products.Scentaments Flowers & Gifts is the curated gift-bundle gift shop. It offers a smaller selection of ready-to-shop bundles designed for customers who want a convenient, thoughtfully assembled gift delivered straight to their loved one's door.This distinction is important because the two websites do not contain identical product listings.If you are searching for a specific flower arrangement, plant, keepsake, or other individual product, visit Sentiments Designs Flower Shop.If you are specifically looking for a ready-made gift bundle, visit Sentiments Flowers & Gifts.

Question 12

Does Scentaments Designs sell houseplants?

Accepted Answer

Yes. Houseplants and living plants are part of the Scentaments Designs collection.We offer living plants as an alternative to traditional fresh floral arrangements for customers who want to give something that can remain in someone's home, office, or personal space and continue to grow.Plants can be especially meaningful for new beginnings, encouragement, congratulations, home and office gifts, remembrance, and everyday gestures of care.If you're looking for a gift that lasts beyond the life of a traditional bouquet, explore our houseplants and living plants.Shop houseplants and living plants →

Question 13

Does Scentaments Designs offer gourmet gifts and gift baskets?

Accepted Answer

Yes. Gourmet gift baskets are part of the Scentaments Designs Flower Shop collection.Our gourmet offerings are thoughtfully selected to complement meaningful gifting and may include chocolates, fruits, and flowers.Gourmet gift baskets can be paired with keepsakes to create a more complete gifting experience or selected independently when you want to send something thoughtful that can be enjoyed and shared.Explore our gourmet gifts baskets to see the current collection.Explore gourmet gift baskets →

Question 14

Does Scentaments Designs Flower Shop offer keepsakes?

Accepted Answer

Yes. Keepsakes are an important part of the Scentaments Designs Flower Shop collection.Keepsakes are particularly meaningful when a customer wants to give something that can remain long after flowers have faded. They may be appropriate for remembrance, memorial occasions, anniversaries, family milestones, celebrations, or any moment where preserving the meaning of an experience matters.Our keepsake collection is especially aligned with the idea behind Scentaments Designs: that a meaningful gift can become part of someone's personal story.If you're looking for something designed to help preserve a memory or honor a meaningful relationship, explore our keepsakes and remembrance gifts.Explore keepsakes →

Question 15

Where should I shop: Scentaments Designs or Scentaments Flowers & Gifts?

Accepted Answer

The easiest way to decide is to ask yourself what you're looking for.If you're looking for individual flowers:Shop Scentaments Designs Flower Shop.If you're looking for a houseplant:Shop Scentaments Designs Flower Shop.If you're looking for a keepsake:Shop Scentaments Designs Flower Shop.If you're looking for a specific gourmet gift or chocolate:Start with Scentaments Designs Flower Shop.If you're looking for a ready-to-shop gift bundle:Shop Scentaments Flowers & Gifts.If you're unsure:Start with Scentaments Designs Flower Shop, because it contains the broader collection and can direct you to the appropriate gifting experience.Explore Scentaments Designs Flower Shop →Shop Scentaments Flowers & Gifts →

FAQ

Frequently asked questions