SHIPPING & RETURNS

SHIPPING POLICY

At Sentiments Designs, every floral piece is handcrafted with meaning, care, and intention — prepared as if it were a personal heirloom.

We proudly ship worldwide through our trusted distribution partner, Earth Garden Flower Shop, ensuring each order receives the same level of artistry and preservation no matter the destination.

To maintain the freshness and integrity of our blooms, we only ship on Mondays.

This schedule allows our flowers to travel at their peak and arrive before the weekend, preventing unnecessary delays or exposure during transport.

Once your order has been shipped, you’ll receive tracking details and delivery updates. International shipping times vary depending on destination and customs processing.

Please ensure all shipping addresses are correct prior to checkout. We cannot be responsible for delivery delays or losses due to incorrect or incomplete information.

RETURN & EXCHANGE POLICY

Because our arrangements are made to order and perishable in nature, we do not accept physical returns of flowers.

However, your experience and satisfaction matter deeply to us.

If you are unsatisfied with your order for any reason, please contact us within 24 hours of delivery.

After review, we will gladly issue a full refund or redeliver a replacement arrangement of equal or greater value — whichever best ensures your peace and satisfaction.

Our care team personally reviews each case with compassion and fairness, guided by our brand promise: Moment arranged, memory kept

DELIVERY POLICY

At Sentiments Designs, every delivery is treated as an extension of our heart — a moment of care, privacy, and respect. We are committed to ensuring that each bouquet arrives safely, beautifully, and with complete peace of mind for both sender and recipient.

Delivery Method & Safety

For the safety of our customers and design team, all residential deliveries are contactless.

Arrangements are gently placed at the front porch or designated drop-off area, ensuring they are protected from direct sunlight and weather exposure.

Our drivers are trained in safe handling and customer discretion — flowers are never left in unsafe or highly visible locations.

If the recipient is unavailable at the time of delivery, our team will leave the arrangement in the most secure and shaded location possible.

We also offer business, hotel, and event venue deliveries, where flowers are hand-delivered to the designated front desk or receiving area, following the property’s specific delivery protocol.

Delivery Confirmation & Communication

We believe that peace of mind should be part of every delivery.

After each successful drop-off, our team gathers:

A confirmation photo of your arrangement at its delivery location for our internal file system.
Send customers a delivery confirmation via text or email

This process ensures complete transparency and allows you to share in the moment of arrival, even from afar.

Delivery Timing

We deliver Monday through Friday during standard delivery hours (9:00 AM – 4:00 PM).

Weekend deliveries may be available for weddings, events, or specialty orders booked in advance.

Due to the perishable nature of flowers, we recommend that recipients bring arrangements indoors within 1–2 hours of drop-off. Sentiments Designs is not responsible for any damage caused by prolonged exposure to weather, theft, or neglect after delivery confirmation.

EXCHANGE POLICY

We do not process traditional exchanges due to the unique and perishable nature of our designs.

Instead, when eligible, we offer a redelivery option — a freshly designed arrangement that honors your original sentiment and occasion.

Each redelivery is handcrafted with renewed care and sent as an act of restoration — ensuring your experience ends with joy and confidence.