Order by 1pm for same day delivery in Goodlettsville & Hendersonville
STORE POLICIES
CUSTOMER CARE
Our customers are the heart of every bouquet.
At Sentiments Designs, we believe that excellent care is not just service — it’s sentiment in action.
If you experience any concerns with your order, please reach out within 24 hours of delivery so we can make it right. Our team will review your concern with compassion and prompt attention, offering replacement or store credit where appropriate.
We respond personally to every inquiry because your floral experience should feel as meaningful as the moment you’re celebrating.
Our guiding principle: “Moment arranged, memory kept."
PRIVACY & SAFETY
At Sentiments Designs, your peace of mind matters as much as the beauty we deliver.
We collect only the information needed to fulfill your order, process payments securely, and provide updates on your delivery or upcoming events.
All transactions are processed through encrypted systems to ensure your data remains private and protected. We never sell, share, or disclose personal details to third parties outside of essential fulfillment partners (such as delivery carriers).
For in-person deliveries, our team members are trained to prioritize discretion, safety, and respect. Whether we’re delivering to a home, hospital, or special event, our goal is to preserve the emotional and physical safety of every recipient.
Your trust is sacred to us — we handle it with the same care as we do your flowers.
CUSTOM ORDER INQUIRY POLICY
Every arrangement at Sentiments Designs is created from a place of intention — to preserve memory, honor legacy, and tell stories that last beyond the moment.
Because of this, we do not accept all custom order requests. Our designs rely on a careful selection of heirloom-quality blooms and vessels that align with our artistic and sentimental standards.
Custom inquiries may be reviewed on a case-by-case basis. If accepted, they will be crafted using our design language and floral philosophy to ensure the result remains aligned with the Sentiments experience.
We appreciate your understanding that not every flower can carry the weight of memory — only the ones chosen with meaning can.
SUBSTITUION POLICY
We take pride in sourcing the exact flowers and tones shown in our photographs. Our goal is to never substitute — each stem is chosen to preserve your arrangement’s emotional language and visual harmony.
However, due to occasional national floral shortages, we may need to make slight adjustments. In those rare cases, we follow a clear, step-by-step backup plan that’s thoughtfully listed in each product’s details.
This ensures you always know what to expect, and that even when a bloom changes, the sentiment remains untouched.
Every substitution is a promise: beauty preserved, meaning protected.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Venmo
Offline Payments