Question 1

What funeral homes do you deliver to?

Accepted Answer

Cole & Garrett Funeral Home and Cremation Services
 127 N Main St, Goodlettsville, TN 37072
 (615) 859-5231

Forest Lawn Funeral Home & Memorial Gardens
 1150 S Dickerson Rd, Goodlettsville, TN 37072
 (615) 859-5279

Hendersonville Memory Gardens, Funeral Home & Cremation Center
353 E Main St, Hendersonville, TN 37075
 (615) 824-3855

Other Funeral Homes we deliver to:
Sellars Funeral Home at Hendersonville
Spring Hill Funeral Home & Cemetery
Alexander Funeral Home & Cremation Center
Crestview Funeral Home, Memory Gardens & Cremation
Family Heritage Funeral Home
Wilkinson & Wiseman Funeral Home
Cole & Garrett Funeral Home White House
Madison Funeral Home
Phillips-Robinson Funeral Home
Anderson Funeral Home

Question 2

Do the arrangements come with a vase?

Accepted Answer

Yes! Every fresh flower arrangement automatically includes a complimentary vase. It's part of the Elegant Unboxing Experience we’re known for. We prepare every bouquet with water, nestle it safely in a keepsake-quality box, and include thoughtful touches like a free self-care item or legacy keepsake.

✨ Learn more about this in our blog: “Elegant Keepsake Gifts Under $25”
 💐 See our best-selling arrangements with vases included: Shop Arrangements

Question 3

What kind of free keepsakes do I get?

Accepted Answer

Every order includes a free keepsake item — this is a memory charm

For milestone moments or memorial orders, we often include something extra special to support grief, memory, or reflection.

📝 Want to see examples? 
Explore: How to Honor a Loved One’s Birthday After They’ve Passed
 
🎁 View all keepsake gift options: Keepsakes Collection

Question 4

What makes this so different?

Accepted Answer

We specialize in “after you die” moments, remembrance gifts, and legacy florals. Our pieces aren’t trendy—they’re timeless. You’ll feel that difference instantly.

🔗 Learn about our Grief Support Collection
 🔗 Read: Why We Design With Memory

Question 5

What does the unboxing experience look like?

Accepted Answer

We believe flowers should feel like a heartfelt gift, not a transaction.

That’s why every Scentaments box includes:
Lush blooms, fully hydrated and ready to display
A handwritten card or optional video message
A keepsake or self-care gift
Wrapped in elegant packaging with legacy messaging

📦 Learn more about our experience-focused design in: Legacy Gifting: What Makes Scentaments Different

Question 6

What if I was charged twice or something went wrong with my order?

Accepted Answer

We’ve got your back. If anything looks off on your receipt or you were charged incorrectly, just reach out to our team and we’ll resolve it quickly.

📞 Call us at 615-601-2686 or email info@scentamentsflowersandgifts.com.
 
🧾 Review our full refund policy here: Returns & Refunds FAQ

Question 7

Need More Help?

Accepted Answer

Visit our full FAQ page:
 👉 Frequently Asked Questions

Question 8

How big are the arrangements, really?

Accepted Answer

We get this question all the time — and it’s fair! Our arrangements are lush, full, and designed with layers of flowers that open over time. We categorize most sizes as:

Petite: Good for desks or small side tables
Medium: Dining table centerpiece
Grand: Statement-worthy for entryways or altar spaces

📷 Check out customer photos and video clips in our Instagram Highlights or our blog: “What Size Should I Order?” (coming soon)

Question 9

How can I pay?

Accepted Answer

We accept all major credit cards, PayPal, Apple Pay, Venmo, Karma, Afterpay (for orders over $50), and Scentaments gift cards.

💳 Want to give a gift card? Shop Digital Gift Cards

Question 10

Do you deliver to my area?

Accepted Answer

We deliver throughout Middle Tennessee, including Hendersonville, Gallatin, Goodlettsville, Nashville, and surrounding cities. We always text or call the recipient once the flowers are delivered so they can bring them inside immediately.

📍 Learn more here: Our Delivery Promise

Question 11

Do you ship nationwide?

Accepted Answer

Yes! We offer nationwide flower shipping for certain keepsake arrangements and dried floral designs. This includes boxed sympathy gifts, memory-building kits, and floral spa boxes. All shipped items are carefully packed to ensure a safe journey.

🌎 Learn more about this in: Legacy Shipping Guide
 📦 See shippable gifts: Ship-Ready Keepsakes

Question 12

What’s the best way to stay in touch with your shop?

Accepted Answer

You can find us on both of our websites — and yes, they’re both us!

💐 Main Site: www.scentamentsdesignsflowershop.com → For best discounts & freebies
🎁 Original Site: www.scentamentsflowersandgifts.com → Still active & secure

📞 New Phone Number: 615-601-2686
 
📍 We’re located in Goodlettsville, TN (just 25 min from Nashville!)
 📩 Email: hello@scentamentsdesignsflowershop.com

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